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Feedback from the ground up: Innovative approaches to ensuring effective site level grievance and feedback management

Site-level feedback mechanisms, often called grievance mechanisms, are intended to provide accessible channels for stakeholders to engage with a company. These mechanisms can play a key role in mitigating company risk, building strong relationship with communities and providing access for remedy. Numerous guidance documents have been published to support sites in developing and implementing effective grievance mechanisms, however understanding if they are working well and how to continually improve their effectiveness is an ongoing challenge.
This panel will explore the process of assessing the effectiveness of a grievance mechanism from both the company and community perspective. It will also look at how new technology is disrupting traditional feedback processes and how local perspectives need to be incorporated into site mechanisms to ensure they are effective in creating dialogue and value for both companies and stakeholders. This panel will also explore the key next steps of implementing grievance mechanisms, understanding if they are working effectively, and how to continually improve their effectiveness.
Chair: Goldcorp Inc.
Tuesday, March 6, 2018
10:40 AM - 12:00 PM
Location: Room 715

Feedback from the ground up: Innovative approaches to ensuring effective site level grievance and feedback management

Moderator: • Lloyd Lipsett, Advisor, Shift Panelists: • Paul John Murdoch, Member of Cree Nation of Wemindji • Jacynthe Lafond, Community Engagement and Social Responsibility Coordinator, Goldcorp-Éléonore • Antoine Heuty, Founder & CEO, Ulula • Phil Casey, Manager, Social Responsibility, Goldcorp
Site-level feedback mechanisms, often called grievance mechanisms, are intended to provide accessible channels for stakeholders to engage with a company. These mechanisms can play a key role in mitigating company risk, building strong relationship with communities and providing access for remedy. Numerous guidance documents have been published to support sites in developing and implementing effective grievance mechanisms, however understanding if they are working well and how to continually improve their effectiveness is an ongoing challenge.
This panel will explore the process of assessing the effectiveness of a grievance mechanism from both the company and community perspective. It will also look at how new technology is disrupting traditional feedback processes and how local perspectives need to be incorporated into site mechanisms to ensure they are effective in creating dialogue and value for both companies and stakeholders. This panel will also explore the key next steps of implementing grievance mechanisms, understanding if they are working effectively, and how to continually improve their effectiveness.
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